ICCM Webinars

The ICCM, facilitated by PlotBox, held a weekly Webinar during the early part of the coronavirus pandemic to help members with key issues. The Webinar is now being held bi-weekly, and addresses both Covid-19 and other cemetery and crematorium management and operational issues. The Webinar takes place at 3pm every other Thursday. A link will be sent to members via an enewsletter prior to the Webinar. The Webinar may be viewed live, or at an alternative time and date once it has been held.

Speakers will address various topics, and those listening in have the chance to type questions which will be answered live, or to share experiences and best practice through leaving typed comments.

The next ICCM webinar will be held on Thursday 29 October at 15.00. A link to pre-register to join the webinar will be posted here in due course, or you will be able to view it following broadcast using a link that will be posted below.

Links to previous webinars:

Thursday 15 October 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, and Chairman of PlotBox, Andrew Clark – topics discussed include transforming cemetery operations to improve customer service; innovating in customer service to better serve families and the impact this can have on revenue generation; answers to questions from viewers.

Thursday 1 October 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, and Bereavement Services Manager for Sefton Council, Peter Campbell – topics discussed include Sefton Council’s experience of Covid-19, new ways of working, related changes, service suspension and recovery, preparation for a second wave; answers to questions from viewers.

Thursday 17 September 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, and PlotBox VP Business Development for North America, Neil Sherrin – topics discussed include the Children’s Funeral Fund; Cemetery Marketing 101; answers to questions from viewers.

Thursday 3 September 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Bereavement and Business Support Officer for South Staffordshire Council, Rebecca Morgan, and Customer Success Manager for PlotBox, Gareth Boyd – topics discussed include public health funerals; customer engagement and experience during challenging times; answers to questions from viewers.

 

Thursday 20 August 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, and BRAMM Development Officer, Philip Potts – topics discussed include how the BRAMM scheme can help cemeteries; answers to questions from viewers.

Thursday 6 August 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, ICCM Technical and Member Services Office, Mat Crawley, and Head of Culture and Talent at PlotBox, Jane Askin – topics discussed include an exclusive right of burial masterclass; staying connected to your people; answers to questions from viewers.

23 July 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk; National Association of Funeral Directors Chief Executive, Jon Levett – topics discussed include the challenges faced by funeral directors during the first wave of COVID-19; answers to questions from viewers.

9 July 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk; Founder of Clandon Wood Natural Burial Ground, Simon Ferrar, and Marketing Team Leader for PlotBox, Laura O’Neill – topics discussed include how the Covid-19 period has affected funerals; gaining and maintaining families using a CRM; answers to questions from viewers.

25 June 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Chief Executive Officer of Greenacres, Andy Tait, and Liverpool City Council Bereavement Services Manager, Alan Sheldon – topics discussed include an overview of partnership arrangements that have maintained the mortality pathway in Merseyside during the pandemic; answers to questions from viewers.

11 June 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Dr Kate Woodthorpe of the Centre for Death and Society, University of Bath, and VP Business Development N America for PlotBox, Neil Sherrin – topics discussed include a reflection on public perceptions of deathcare professionals; change management; answers to questions from viewers.

28 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Managing Director of Grief UK, Carole Henderson, and Bereavement Services Manager for Liverpool City Council, Alan Sheldon – topics discussed include how the coronavirus crisis is impacting on grief; useful tips for explaining the coronavirus to children; a city council and wider area response to the coronavirus crisis; answers to questions from viewers.

21 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Managing Director of Civil Ceremonies Ltd, Anne Barber and Secretary of the Federation of Burial and Cremation Authorities, Brendan Day – topics discussed include how celebrants are dealing with issues caused by the coronavirus crisis; the formation and work of the Deceased Management Advisory Group; answers to questions from viewers.

14 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical and Member Services Officer, Mathew Crawley, and Director, Dignity Plc, Steve Gant – topics discussed include the ICCM CTTS scheme; Dignity’s steps to continue providing an excellent service in the next phase of the pandemic; answers to questions from viewers.

7 May 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Co-Founder of Heartled Wellbeing, Annie Raven-Vause and Ambassador for the Westerleigh Group, Alan Jose- topics discussed include steps you can take to look after yourself whilst dealing with the stresses and strains of the current situation; the Westerleigh Group’s response to the challenges of the coronavirus pandemic; answers to questions from viewers.

30 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, City of Edinburgh Council Bereavement Services Operations Manager, Jane Matheson, and The Mazwell Group Ltd Sales Consultant and Cleaning Specialist, Ben Whitworth – topics discussed include cleaning during the pandemic; protecting teams working in cemeteries and crematoria; answers to questions from viewers.

23 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Director of the CDS Group, Justin Smith and Business Development Director and Head of Planning at Memoria, Jamieson Hodgson – topics discussed include Environment Agency requirements for pandemic burials; cremation sector responses to the challenges of the pandemic; answers to questions from viewers.

16 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk and ICCM Technical Services and Journal Officer, Sofia Allana answering questions from viewers.

9 April 2020 – A PlotBox webinar which the ICCM took part in, featuring Watford Council Cemetery Manager, Tracy Jolliffe and ICCM Chief Executive Julie Dunk – topics discussed include planning for excess burials, IT systems and answers to questions from viewers.

2 April 2020 – A PlotBox audio webinar featuring ICCM Chief Executive, Julie Dunk, and Jason Masters from Rookwood Cemetery in Sydney, Australia, discussing approaches to preparing for the pandemic, and answering questions from listeners.

If there are any topics that you would like to be covered in a future webinar, please email them to julie.dunk@iccm-uk.com.

Disclaimer – Please note that the views of the invited speakers are not necessarily those of the ICCM. The ICCM does not condone or endorse any particular supplier, product or service.