ICCM Webinars

The ICCM, facilitated by PlotBox, held a weekly Webinar during the early part of the coronavirus pandemic to help members with key issues. The Webinar is now being held bi-weekly, and addresses both Covid-19 and other cemetery and crematorium management and operational issues. The Webinar takes place at 3pm every other Thursday. A link will be sent to members via an enewsletter prior to the Webinar, as well as being posted below. The Webinar may be viewed live, or at an alternative time and date once it has been held.

Speakers will address various topics, and those listening in have the chance to type questions which will be answered live, or to share experiences and best practice through leaving typed comments.

If you have any suggestions for speakers or topics, or would like to speak on a webinar yourself, please email Julie Dunk, ICCM Chief Executive, at julie.dunk@iccm-uk.com. 

The next ICCM webinar is on Thursday 29th April at 3pm. Further details and a link to pre-register to join the webinar will be posted here in due course.

Join Victoria Mellor and Poppy Mardall, from Poppy’s Funerals, who will discuss why they think a fresh approach is needed for death care, what they think needs to change, and how. They’ll bring stories from their team and work on the frontline to bring the discussion to life. Further details and a link to pre-register can be found here.

Links to previous webinars:

Thursday 15th April 2021 – an ICCM webinar featuring Poppy Mardall and Victoria Mellor from Poppy’s Funerals. Poppy and Victoria discussed why they think a fresh approach is needed for death care, what they think needs to change, and how. They brought stories from their team and work on the frontline to bring the discussion to life. 

Thursday 1st April 2021 – an ICCM webinar featuring Linda Magistris, CEO and Founder of the Good Grief Trust, and Natasha Bradshaw, manager at Mortlake Crematorium. Linda explained the work of the Good Grief Trust, the UK’s leading network of bereavement services, bringing over 800 charities together under one umbrella. Run by the bereaved, they offer early signposting to a choice of tailored help from day one. The Good Grief combined condolence and signposting cards and national database, provide the bereaved and front-line services, access to local, regional and national support for those grieving. – Help and Hope in One Place. Natasha explained how she is keen to ensure those grieving in the community are able to access suitable support. The Crematorium can be a place where bereaved people feel able to talk about the person who has died, and for many who are alone or not connected to the world via social media this connection is vital. Natasha talked about some of the things she and her team have done and are planning to do to. “It isn’t the circumstance of the death that will predict a positive or negative outcome, it is the support they get at the time and after the death.  This is the key component to anybody finding a way to rebuild their life.” (Julia Samuel; Psychotherapist). ICCM Chief Executive, Julie Dunk, was also present to answer questions from attendees. 

Thursday 18th March 2021 – an ICCM webinar featuring Tracey Jolliffe, Cemetery Manager from Watford Borough Council, and Jane Matheson, Bereavement Services Operational Manager from City of Edinburgh Council. Tracey and Jane both appeared on webinars at the start of the pandemic last year, and returned to give their thoughts on how they dealt with the pandemic, what they have learned, and what tentative steps they are taking with the easing of lockdown. ICCM Chief Executive, Julie Dunk, was also present to answer questions from attendees.

Thursday 4th March 2021 – an ICCM webinar featuring ICCM Officers Julie Dunk, Mathew Crawley and Sofia Allana delivering a Question and Answer Masterclass. The Officers posed questions relating to various aspects of bereavement services, and attendees voted on their preferred answer, with some surprising results! The Officers then gave their view on the correct answers, and led discussions around the topics covered. This interactive session was both educational and fun, and attendees gave very positive feedback about it.

Thursday 18th February 2021 – an ICCM webinar featuring Kevin Spurgeon, from Dignity Pet Crematorium and the Association of Private Pet Cemeteries and Crematoria. Kevin treated listeners to a Virtual Tour of Victorian Pet Cemeteries, and talked about how the Victorian era saw people’s attitudes change from using animals in a functional role towards embracing them as a much loved part of the family. Kevin also discussed the current pandemic and its impact on pet funerals. Julie Dunk, Chief Executive of the ICCM also attended and took part in the discussion. The webinar opens with possibly the only example of a ‘cat off’ on a webinar!

Thursday 4th February 2021 – an ICCM webinar featuring grief expert Carole Henderson, Managing Director at Grief UK, with a talk entitled ‘Fit your own oxygen mask first’. Carole explained how self-care isn’t an indulgence, but is essential to be able to maintain supporting others into the medium and long term. Carole included some useful tips for self-care, and also for holding meetings with teams. Carole has recently produced a useful guide called Teaching in 2021; much of the information and advice contained here is applicable to our line of work. Please feel free to download, use and circulate the guide to anybody you feel would benefit from it. ICCM Chief Executive, Julie Dunk, answered questions from viewers.

Thursday 21st January 2021 – an ICCM webinar featuring Keith Anderson, Lead Information Security Consultant of Vertical Structures. Keith spoke about Navigating Uncertain Times and Ensuring Data Security (Part 2). His presentation covered understanding ever changing threats, and the tactics criminals use to attack your organisation, as well as how you can protect your data. ICCM Chief Executive, Julie Dunk, answered questions from viewers.

Thursday 7th January 2021 – an ICCM webinar featuring Keith Anderson, Lead Information Security Consultant of Vertical Structure. Keith spoke about Navigating Uncertain Times and Ensuring Data Security. ICCM Chief Executive, Julie Dunk, answered questions from viewers. 

Thursday 10th December 2020 – an ICCM webinar featuring Mohamed Omer MBE of the Gardens of Peace Muslim Cemetery and ICCM Director, talking about how the Muslim Community are coping with the Pandemic, and Charles Ward, ICCM Honorary Solicitor, talking about Coronavirus Law for Cemetery and Crematorium Managers. Sofia Allana, ICCM Technical Services and Journal Officer, answered questions from viewers.

Thursday 26th November 2020 – an ICCM webinar on the subject of ‘Approaching the Topic of Death’, with guest speaker Sue Holden, Chair of the Institute of Civil Funerals. Sue gave insights on Death Cafes, and how we do or do not talk about death and dying. ICCM Chief Executive, Julie Dunk, and ICCM Technical Services and Journal Officer, Sofia Allana, answered questions from viewers.

Thursday 12th November 2020 – the ICCM AGM, featuring the Board of Directors and Officers of the ICCM. Followed by an open forum with questions from viewers.

Thursday 29 October 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, and Sales Consultant and Cleaning Specialist of the Mazwell Group, Ben Whitworth – topics discussed include cleaning procedures during the ongoing Covid-19 pandemic; attendance of covid poisitive people at a funeral; answers to questions from viewers.

Thursday 15 October 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, and Chairman of PlotBox, Andrew Clark – topics discussed include transforming cemetery operations to improve customer service; innovating in customer service to better serve families and the impact this can have on revenue generation; answers to questions from viewers.

Thursday 1 October 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, and Bereavement Services Manager for Sefton Council, Peter Campbell – topics discussed include Sefton Council’s experience of Covid-19, new ways of working, related changes, service suspension and recovery, preparation for a second wave; answers to questions from viewers.

Thursday 17 September 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, and PlotBox VP Business Development for North America, Neil Sherrin – topics discussed include the Children’s Funeral Fund; Cemetery Marketing 101; answers to questions from viewers.

Thursday 3 September 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Bereavement and Business Support Officer for South Staffordshire Council, Rebecca Morgan, and Customer Success Manager for PlotBox, Gareth Boyd – topics discussed include public health funerals; customer engagement and experience during challenging times; answers to questions from viewers.

Thursday 20 August 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, and BRAMM Development Officer, Philip Potts – topics discussed include how the BRAMM scheme can help cemeteries; answers to questions from viewers.

Thursday 6 August 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical Services and Journal Officer, Sofia Allana, ICCM Technical and Member Services Office, Mat Crawley, and Head of Culture and Talent at PlotBox, Jane Askin – topics discussed include an exclusive right of burial masterclass; staying connected to your people; answers to questions from viewers.

23 July 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk; National Association of Funeral Directors Chief Executive, Jon Levett – topics discussed include the challenges faced by funeral directors during the first wave of COVID-19; answers to questions from viewers.

9 July 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk; Founder of Clandon Wood Natural Burial Ground, Simon Ferrar, and Marketing Team Leader for PlotBox, Laura O’Neill – topics discussed include how the Covid-19 period has affected funerals; gaining and maintaining families using a CRM; answers to questions from viewers.

25 June 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Chief Executive Officer of Greenacres, Andy Tait, and Liverpool City Council Bereavement Services Manager, Alan Sheldon – topics discussed include an overview of partnership arrangements that have maintained the mortality pathway in Merseyside during the pandemic; answers to questions from viewers.

11 June 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Dr Kate Woodthorpe of the Centre for Death and Society, University of Bath, and VP Business Development N America for PlotBox, Neil Sherrin – topics discussed include a reflection on public perceptions of deathcare professionals; change management; answers to questions from viewers.

28 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Managing Director of Grief UK, Carole Henderson, and Bereavement Services Manager for Liverpool City Council, Alan Sheldon – topics discussed include how the coronavirus crisis is impacting on grief; useful tips for explaining the coronavirus to children; a city council and wider area response to the coronavirus crisis; answers to questions from viewers.

21 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Managing Director of Civil Ceremonies Ltd, Anne Barber and Secretary of the Federation of Burial and Cremation Authorities, Brendan Day – topics discussed include how celebrants are dealing with issues caused by the coronavirus crisis; the formation and work of the Deceased Management Advisory Group; answers to questions from viewers.

14 May 2020 – an ICCM webinar featuring ICCM Chief Executive, Julie Dunk, ICCM Technical and Member Services Officer, Mathew Crawley, and Director, Dignity Plc, Steve Gant – topics discussed include the ICCM CTTS scheme; Dignity’s steps to continue providing an excellent service in the next phase of the pandemic; answers to questions from viewers.

7 May 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Co-Founder of Heartled Wellbeing, Annie Raven-Vause and Ambassador for the Westerleigh Group, Alan Jose- topics discussed include steps you can take to look after yourself whilst dealing with the stresses and strains of the current situation; the Westerleigh Group’s response to the challenges of the coronavirus pandemic; answers to questions from viewers.

30 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, City of Edinburgh Council Bereavement Services Operations Manager, Jane Matheson, and The Mazwell Group Ltd Sales Consultant and Cleaning Specialist, Ben Whitworth – topics discussed include cleaning during the pandemic; protecting teams working in cemeteries and crematoria; answers to questions from viewers.

23 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk, Director of the CDS Group, Justin Smith and Business Development Director and Head of Planning at Memoria, Jamieson Hodgson – topics discussed include Environment Agency requirements for pandemic burials; cremation sector responses to the challenges of the pandemic; answers to questions from viewers.

16 April 2020 – An ICCM webinar featuring ICCM Chief Executive, Julie Dunk and ICCM Technical Services and Journal Officer, Sofia Allana answering questions from viewers.

9 April 2020 – A PlotBox webinar which the ICCM took part in, featuring Watford Council Cemetery Manager, Tracy Jolliffe and ICCM Chief Executive Julie Dunk – topics discussed include planning for excess burials, IT systems and answers to questions from viewers.

2 April 2020 – A PlotBox audio webinar featuring ICCM Chief Executive, Julie Dunk, and Jason Masters from Rookwood Cemetery in Sydney, Australia, discussing approaches to preparing for the pandemic, and answering questions from listeners.

If there are any topics that you would like to be covered in a future webinar, please email them to julie.dunk@iccm-uk.com.

Disclaimer – Please note that the views of the invited speakers are not necessarily those of the ICCM. The ICCM does not condone or endorse any particular supplier, product or service.