Position – Bereavement Services Manager
- Terms – Full Time / 37 Hours Per Week / Permanent
- Location – Gilroes Cemetery
- Salary – £61,277 – £65,646 Per Year
- Closing date – 1st March 2026
For an informal chat about this role, please contact Stewart Doughty, email stewart.doughty@leicester.gov.uk or Alan Brown alan.brown@leicester.gov.uk
Join us as a Bereavement Services manager who will manage and deliver high quality, customer focused and cost-effective bereavement services.
The provision of a burial and cremation service, with over 1,600 cremations at our Gilroes Crematorium and 900 burials across our four cemeteries annually. The management of a memorial safety team who oversee memorials and the four cemeteries and 12 closed churchyards across the City. Along with the grounds maintenance of the cemeteries
Management of the dedicated teams of staff to facilitate the service from the bookings and administration of a busy bereavement service to the actual burial and cremation to meet the diverse cultural needs of our communities and the upkeep of all of the facilities.
The provision of a dignified funeral is a critical factor for families and friends following the death of a loved one. The council plays a vital role in supporting the grieving process by offering accessible, high quality bereavement services that meet a wide range of needs. Historically, families have relied on council services at times of loss, creating a strong expectation of continuity, trust and compassionate delivery.
Leicester is one of the most culturally diverse cities in the UK, with a wide range of religious, cultural and personal requirements surrounding death and bereavement. This role is distinct in requiring the management and delivery of services that are inclusive, culturally sensitive and responsive to those diverse needs, while operating within a local authority setting. Leicester City Councils bereavement services play a vital role in ensuring all communities are supported with dignity, respect and understanding.
The role will be based at Gilroes Crematorium where the administration team are based, however you will be expected to work from all cemeteries as required. The role if full time Monday to Friday, 37 hours per week. With a requirement to attend out of hours meetings.
What you’ll be doing:
A broad remit covering daily staff management, budget responsibility an ensuring bereavement services are delivered to a high standard. You will achieve the provision of a fit for purpose burial and cremation service, providing a value for money service. Forecasting income streams and management of resources.
You will be involved in a range of meetings with internal and external partners, including team meetings, Executive Lead meetings, City Mayor 121 and City Mayor briefings, Scrutiny Committee, various faith group, contractor, Excess Death group etc.
Liaising with a range of internal staff and officers, inc bereavement team, wider parks and open spaces colleagues, coronial service and Registrars, City Councillors and Executive members and external bodies such as contractors, faith groups, community groups and volunteers etc.
What you’ll need:
Experience of bereavement services, managing staff and resources, project management, health & safety management. Bringing your high-level skills in leadership, ICT, communication. With the ability to work under significant pressure and prioritise own and other tasks to meet set objectives/ statutory & local timescales/ targets/ deadlines.