{"id":10188,"date":"2026-01-16T09:51:31","date_gmt":"2026-01-16T09:51:31","guid":{"rendered":"https:\/\/www.iccm-uk.com\/iccm\/?p=10188"},"modified":"2026-01-16T11:47:47","modified_gmt":"2026-01-16T11:47:47","slug":"vacancy-london-borough-of-barnet-head-of-service-registration-and-bereavement","status":"publish","type":"post","link":"https:\/\/www.iccm-uk.com\/iccm\/vacancy-london-borough-of-barnet-head-of-service-registration-and-bereavement\/","title":{"rendered":"Vacancy : London Borough of Brent : Head of Service &#8211; Registration and Bereavement : Closing date: 1st February 2026 at 23:59"},"content":{"rendered":"<ul>\n<li><strong>Salary range:<\/strong> \u00a390,865 &#8211; \u00a3111,270 p.a. inc. London weighting, plus fantastic benefits!<\/li>\n<li><strong>Contract:\u00a0<\/strong>Permanent<\/li>\n<li><strong>Hours of work:<\/strong> 36 hours per week<\/li>\n<li><strong>Location:\u00a0<\/strong>Civic centre and other locations from time to time<\/li>\n<li><strong>Closing date:<\/strong>\u00a01<sup>st<\/sup>\u00a0February 2026 at 23:59<\/li>\n<li><strong>Interview date &amp; location:<\/strong>\u00a09th February 2026 at Brent Civic Centre<\/li>\n<\/ul>\n<p><a href=\"https:\/\/fa-epzg-saasfaprod1.fa.ocs.oraclecloud.com\/hcmUI\/CandidateExperience\/en\/sites\/CX_1\/job\/2735\">Apply here<\/a><\/p>\n<p>For an informal discussion about the role,<a target=\"_blank\" rel=\"nofollow noopener\">\u00a0please contact\u00a0<\/a><a href=\"mailto:tracie.mcgrath@brent.gov.uk\" target=\"_blank\" rel=\"nofollow noopener\">Tracie McGrath<\/a>.<\/p>\n<p><i><strong>Leading high-profile statutory services at life\u2019s most pivotal moments<\/strong><\/i><\/p>\n<p><strong>About Brent<\/strong><\/p>\n<p>Brent is one of London\u2019s most diverse, dynamic boroughs. Our ambition is to be a national centre of excellence in Registration &amp; Nationality, Mortuary and Bereavement Services \u2014 combining impeccable statutory compliance with outstanding customer experience.<br \/>\n<u><\/u><\/p>\n<p><strong><u>The Role<\/u><\/strong><\/p>\n<p><i><strong>This is leadership where purpose, complexity and public impact meet.<\/strong><\/i><\/p>\n<p>Brent Council is seeking an exceptional senior leader to head one of its most sensitive, high-profile and strategically significant service portfolios.<\/p>\n<p>As Head of Service &#8211; Registration &amp; Bereavement Services, you will provide strategic leadership across Registration &amp; Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar.<\/p>\n<p>You will operate at the intersection of public service, regulation, community trust and commercial acumen, shaping services that touch residents at the most important moments of their lives.<\/p>\n<p>This is a role for a leader who can set national standards, lead with empathy, manage political scrutiny, and grow sustainable income.<\/p>\n<p><strong><u>The Opportunity<\/u><\/strong><br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Build a Centre of Excellence with national credibility.<\/strong><br \/>\nYou will lead services that are subject to government oversight, media interest and political scrutiny \u2014 with the opportunity to position Brent as a national leader in registration, nationality and bereavement services.<br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Lead scale, complexity and transformation.<\/strong><br \/>\nYou will oversee a c. \u00a37m portfolio, a workforce of 49 staff, and services operating seven days a week, balancing statutory compliance, service resilience, customer experience and financial sustainability.<br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Shape income growth \u2014 responsibly and sensitively.<\/strong><br \/>\nThis is a key income-generating portfolio. You will be expected to develop new business areas, maximise existing income streams, and deliver stretch targets \u2014 while maintaining dignity, trust and community confidence.<br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Be trusted at the highest levels.<\/strong><br \/>\nYou will work closely with government departments, coroners, regulators, elected Members, MPs, partner authorities and community leaders, representing Brent with authority and credibility.<br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Champion compassionate, high-quality customer service.<\/strong><br \/>\nYou will ensure pivotal life events are handled with empathy, care and dignity, setting service standards that reflect the importance of these moments for Brent residents.<br \/>\n<strong><u>What you\u2019ll lead<\/u><\/strong><br \/>\n\u2022\u00a0\u00a0<strong>\u00a0\u00a0Provide strategic vision and set service standards\u00a0<\/strong>across Registration &amp; Nationality, Mortuary and Bereavement Services.<br \/>\n\u2022\u00a0\u00a0<strong>\u00a0\u00a0Lead statutory functions\u00a0<\/strong>as Superintendent Registrar and Designated Individual under the Human Tissue Authority (HTA), acting as Proper Officer for the Registration Service.<br \/>\n\u2022\u00a0\u00a0\u00a0<strong>\u00a0Oversee the Shared Mortuary Service<\/strong>, ensuring seamless reception, storage, viewing and release of the deceased, with robust identification safeguards throughout.<br \/>\n\u2022\u00a0\u00a0<strong>\u00a0\u00a0Lead Brent\u2019s emergency planning for mass fatalities,<\/strong>\u00a0serving as Resilience Mortuary Manager within the London Resilience framework.<br \/>\n\u2022\u00a0\u00a0\u00a0<strong>\u00a0Drive transformation, digital improvement and customer-centred service models,<\/strong>\u00a0embedding environmental sustainability in support of Brent\u2019s 2030 carbon-neutral ambition.<br \/>\n\u2022\u00a0\u00a0\u00a0<strong>\u00a0Manage budgets, workforce planning and performance<\/strong>, delivering efficiencies and income growth while safeguarding vulnerable residents.<br \/>\n\u2022\u00a0\u00a0\u00a0<strong>\u00a0Build trusted relationships\u00a0<\/strong>with elected Members, MPs, government departments, partner councils, charities and community groups, acting as an ambassador for Brent.<br \/>\n<strong><u>Your impact at a glance<\/u><\/strong><br \/>\n<strong>\u2022\u00a0\u00a0\u00a0\u00a0Multi million portfolio:\u00a0<\/strong>overall budget responsibility<strong>\u00a0c. \u00a37m,<\/strong>\u00a0balancing pay, non pay and income lines across Registration &amp; Nationality, Mortuary and Cemeteries.<br \/>\n\u2022\u00a0\u00a0<strong>\u00a0\u00a0A sizeable, skilled workforce:<\/strong>\u00a0leadership of\u00a0<strong>49 staff\u00a0<\/strong>across services, ensuring resilience, wellbeing and high performance.<br \/>\n\u2022\u00a0\u00a0\u00a0<strong>\u00a0Life event delivery at volume: 3,800 plus\u00a0<\/strong>birth registrations;\u00a0<strong>2,600\u00a0<\/strong>registered deaths;\u00a0<strong>600 plus<\/strong>\u00a0burials annually;<strong>\u00a02,300 plus<\/strong>\u00a0British citizenship certificates and<strong>\u00a02,500 plus<\/strong>; ceremonies; and\u00a0<strong>c.2,600\u00a0<\/strong>annual body movements through the Shared Mortuary Service covering 1 million residents.<\/p>\n<p><strong><u>About you<\/u><\/strong><br \/>\nYou are a senior leader with a proven track record of<strong>\u00a0leading complex, sensitive and politically high-profile registration and bereavement services.\u00a0<\/strong><\/p>\n<p>You bring\u00a0<strong>deep professional knowledge of registration, nationality, mortuary and bereavement functions,<\/strong>\u00a0combining strong commercial acumen with empathy and rigorous governance.<\/p>\n<p>You<strong>\u00a0influence confidently<\/strong>\u00a0at all levels, inspire high performance, and are driven to<strong>\u00a0deliver excellent resident experiences at scale<\/strong>, recognising that births, deaths, marriages and citizenship represent some of the most significant and impactful life events Brent residents will experience.<\/p>\n<p><strong>Join us and lead services that matter, delivering impact where it counts most!<\/strong><\/p>\n<p><strong>A supporting statement clearly demonstrating how you meet the six assessment areas below:<\/strong><\/p>\n<p><strong>Further information about the role, the application process and the key assessment criteria can be found in the\u00a0<\/strong><a href=\"https:\/\/www.brent.gov.uk\/-\/media\/files\/brent-job-descriptions\/2026\/2735-candidate-pack---head-of-service---registration-and-bereavment.pdf\" target=\"_blank\" rel=\"nofollow noopener\"><strong>Candidate Pack.<\/strong><\/a><\/p>\n<p>&#8211; Strategic leadership in high-profile, sensitive services<br \/>\n&#8211; Commercial acumen and income generation<br \/>\n&#8211; Statutory and regulatory expertise (registration, nationality, mortuary and bereavement services)<br \/>\n&#8211; Transformation and service improvement<br \/>\n&#8211; Senior-level stakeholder influence<br \/>\n-Empathy-led, customer-focused leadership<br \/>\n<strong>Why join us?<\/strong><\/p>\n<div>\n<p>In addition to a competitive package, you\u2019ll join a collaborative leadership community, with the scope to shape a nationally significant service and the freedom to innovate responsibly for residents.<\/p>\n<p><strong>More about our benefits package<\/strong><\/p>\n<p>We know people achieve their best when they feed valued. At Brent, you\u2019ll benefit from:<\/p>\n<ul>\n<li>Up to\u00a0<strong>33 days annual leave<\/strong>\u00a0(depending on length of service) plus bank holidays<\/li>\n<li><strong>Excellent pension<\/strong>\u00a0with generous employer contributions<a href=\"https:\/\/www.lgpsmember.org\/\" target=\"_blank\" rel=\"nofollow noopener\">\u00a0(LGPS)<\/a><\/li>\n<li><strong>Hybrid and flexible working options\u00a0<\/strong>available for most roles<\/li>\n<li><strong>Supportive family-friendly policies<\/strong>\u00a0for parent, guardians, and carers<\/li>\n<li><strong>Health and wellbeing support<\/strong>, including access to eye test support and a 24\/7 Employee Assistance Programme<\/li>\n<li><strong>Financial support<\/strong>\u00a0such as education sessions, childcare deposit loans, and season ticket loans<\/li>\n<li><strong>Travel perks<\/strong>\u00a0including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilities<\/li>\n<li><strong>Learning and development opportunities<\/strong>\u00a0to help you grow your career<\/li>\n<li><strong>Access to My Brent Rewards<\/strong>\u00a0with exclusive discounts on shopping, travel, leisure, and entertainment<br \/>\n<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<\/div>\n<div><strong>Additional Information\u00a0<\/strong><\/div>\n<div>\n<p><strong>If you are interested in applying for this job, please start by clicking the &#8220;Apply Now&#8221; button below. Please note that along with your CV, you must provide a supporting statement as part of your application that clearly shows how you meet the six criteria outlined in the candidate pack.\u00a0<\/strong><\/p>\n<\/div>\n<div>\n<p>Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.<\/p>\n<\/div>\n<div>We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.<\/div>\n<div><\/div>\n<div>Brent has a positive approach to flexible working.<\/div>\n<div><\/div>\n<div>As a disability confident employer Brent welcomes applications from people with all disabilities, including \u201cnon-visible\u201d disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please\u00a0<a href=\"mailto:recruitment@brent,gov.uk\" target=\"_blank\" rel=\"nofollow noopener\">contact us<\/a>.<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Salary range: \u00a390,865 &#8211; \u00a3111,270 p.a. inc. London weighting, plus fantastic benefits! Contract:\u00a0Permanent Hours of work: 36 hours per week Location:\u00a0Civic centre and other locations <a class=\"mh-excerpt-more\" href=\"https:\/\/www.iccm-uk.com\/iccm\/vacancy-london-borough-of-barnet-head-of-service-registration-and-bereavement\/\" title=\"Vacancy : London Borough of Brent : Head of Service &#8211; Registration and Bereavement : Closing date: 1st February 2026 at 23:59\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/posts\/10188"}],"collection":[{"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/comments?post=10188"}],"version-history":[{"count":4,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/posts\/10188\/revisions"}],"predecessor-version":[{"id":10192,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/posts\/10188\/revisions\/10192"}],"wp:attachment":[{"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/media?parent=10188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/categories?post=10188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iccm-uk.com\/iccm\/wp-json\/wp\/v2\/tags?post=10188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}