Competition and Markets Authority Funerals Market Investigation – Final Report 18th December 2020

The Competition and Markets Authority have concluded their Funerals Market Investigation and have published their final report, which can be read here. The report concludes that the markets for funeral director services at the point of need and crematoria services are not functioning well, and contains a number of sunlight remedies that will help consumers in making choices about which funeral director or crematorium to use.

The remedies outlined in the report will require crematoria to publish prices for a standard attended service, an unattended service and a reduced fee service, including a description of what the service and fees include.

The CMA are also proposing to continue monitoring the funerals market, and will require all crematorium operators to provide details of a) the total number of cremations provided each quarter; and b) the total revenue during that quarter. This information must be provided in aggregate form and split by standard fee services (ie peak services from 10am to 4pm), reduced fee early morning attended services (ie services at 9am or 9.30am), unattended services and any other services provided by the crematorium operator.

Full details of the proposed remedies can be found in Section 9 of the report.

A press release from the CMA can be found here.

A summary of the final report can be found here.